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SHIPPING
& RETURNS |
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Shipping
Rates |
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Shipping
and handling charges are determined by the
merchandise amount of your order before
any deductions. |
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Not
subject to special offers. |
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All
orders are subject to verification. |
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Delivery
Options |
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Local Delivery |
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International
Delivery |
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Self-Collection |
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Local
Delivery |
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Order
usually arrives within 3 - 7 business days
(for in-stock items). |
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Not available for P.O. Boxes |
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MERCHANDISE
SUBTOTAL |
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DELIVERY
CHARGES |
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$ 0.00
- $ 50.00 |
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$
6.00 |
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$ 50.01
- $ 100.00 |
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$
4.00 |
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Over
$ 100.00 |
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F.O.C. |
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#For EXPRESS
DELIVERY, order to be received on the same
or next business day, there will be a surcharge
of $4.00 |
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International
Delivery |
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Order usually arrives within 14 – 21 business
days (for in-stock items only) after the
shipping date. |
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For your country zonal, please refer to
the Standard Air Parcel Zonal Classification
Chart. |
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MERCHANDISE
SUBTOTAL |
STANDARD
AIR PARCEL CHARGES & HANDLING
FEES |
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ZONE |
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ZONE |
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ZONE |
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ZONE |
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ZONE |
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ZONE |
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ZONE |
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ZONE |
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A |
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B |
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C |
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D |
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E |
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F |
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G |
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H |
$
- |
- |
$
50.00 |
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$
14.00 |
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$ 17.00 |
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$ 22.00 |
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$ 24.00 |
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$ 25.00 |
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$ 27.00 |
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$ 25.00 |
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$ 27.00 |
$
50.01 |
- |
$
100.00 |
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$
16.00 |
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$ 19.70 |
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$ 25.00 |
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$ 28.00 |
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$ 29.50 |
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$ 32.50 |
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$ 31.50 |
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$ 35.00 |
$
100.01 |
- |
$
150.00 |
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$
18.00 |
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$ 22.40 |
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$ 28.00 |
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$ 32.00 |
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$ 34.00 |
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$ 38.00 |
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$ 38.00 |
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$ 43.00 |
$
150.01 |
- |
$
200.00 |
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$
20.00 |
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$ 25.10 |
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$ 31.00 |
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$ 36.00 |
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$ 38.50 |
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$ 43.50 |
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$ 44.50 |
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$ 51.00 |
$
200.01 |
- |
$
250.00 |
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$
22.00 |
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$ 27.80 |
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$ 34.00 |
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$ 40.00 |
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$ 43.00 |
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$ 49.00 |
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$ 51.00 |
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$ 59.00 |
$
250.01 |
- |
$
300.00 |
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$
24.00 |
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$ 30.50 |
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$ 37.00 |
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$ 44.00 |
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$ 47.50 |
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$ 54.50 |
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$ 57.50 |
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$ 67.00 |
$
300.01 |
- |
$
350.00 |
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$
26.00 |
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$ 33.20 |
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$ 40.00 |
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$ 48.00 |
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$ 52.00 |
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$ 60.00 |
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$ 64.00 |
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$ 75.00 |
$
350.01 |
- |
$
400.00 |
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$
26.00 |
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$ 35.90 |
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$ 43.00 |
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$ 52.00 |
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$ 56.50 |
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$ 65.50 |
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$ 70.50 |
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$ 83.00 |
OVER |
$
400.00 |
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TO
BE ADVISE VIA EMAIL |
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Standard
Air Parcel Zonal Classification |
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COUNTTY / DESTINATION |
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ZONE |
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Australia
(incl. Norfolk Island, Cocos Island
& Christmas Island) |
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D
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Canada |
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G
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China |
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D
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Germany |
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F |
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Hong Kong |
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B |
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Japan |
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E |
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Korea |
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C |
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Malaysia |
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A |
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Netherlands |
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F |
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New Zealand |
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D |
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Switzerland |
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F |
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Taiwan |
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C |
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Thailand |
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B |
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United Kingdom |
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F |
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USA (incl. Hawaii, Puerto Rico and
Virgin Islands) |
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G |
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Other destinations in the Middle East,
Africa, Europe & America |
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H |
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Self
Collection |
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You may collect your order from our office
at 55 Sungei Kadut Loop, Singapore 729498
(Monday – Friday from 9.00am to 5.00pm). |
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You will receive a notification email to
inform you that your order is ready for
collection. |
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Please give us a call before you start your
trip down to our office, so that we can
get everything ready upon your arrival and
be able to serve you better. |
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Please do note that orders for self collection
will be held on reserve for 2 weeks only
(unless otherwise noted). |
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Exchanges
at newmaternity.com |
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We
at New Maternity take pride in our customer
service. If for any reasons you are dissatisfied
with a purchase, we will assist you with
a prompt exchange. |
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Unwashed,
unworn, or defective merchandise purchased
from newmaternity.com may be return within
30 days of the original purchase date (unless
otherwise noted) for exchange of other merchandises.
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Return
With the Original Invoice |
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In
order to get a refund (sale item excluded),
your return must be accompanied by the original
sales invoice and must be returned within
30 days of the purchase. |
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Return
Without an Original Invoice |
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Return without an original sales invoice
can be exchanged within 30 days of original
purchase for a different item or you may
receive a merchandise credit. Exchanges
and merchandise credits will be for the
current selling price. |
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Sale
Items |
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Sale
items are not exchangeable nor refundable. |
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Packing
and Sending Back an Item |
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Please
send your package, including your return
and exchange form (click
here for a printable return and
exchange form), via a prepaid, insured,
trace method to ensure a safe and documented
delivery. |
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New
Maternity
Attn: Customer Service
55 Sungei Kadut Loop
Singapore 729498 |
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If
you need help with your return/exchange
email
us. You may also call New Maternity
Customer Service at (65) 63623461 Monday
to Friday. |
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Returns
and Other Shipping Info |
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Shipping and handling fees are not refundable. |
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Return/exchange
items should be sent to our postal mailing
address at customer’s own delivery cost. |
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New
Maternity is not responsible for lost or
misdirected return/exchange items damaged
on the way back for a return/exchange. So
for your own protection, please send your
package via a prepaid, insured, trace method
to ensure a safe and documented delivery. |
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Term and Conditions
We welcome your feedback. Should you feel dissatisfied with any of our goods or services,
please contact us at Tel: +65 6362 3461, Fax: +65 63676467, Email: enquiry@newmaternity.com
Alternatively, you may refer your complaints to the BusinessTrust Secretariat if you are not satisfied with the resolution of the complaint. Complaints can be referred to:
BusinessTrust Secretariat
Mr. Ramesh Vakkiprath
35, Selegie Road, #09-25, Parklane, Singapore 188307
Email: ramesh@cnsg.com.sg
http://www.commercetrust.com.sg |
